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Shipping & Returns

Delivery Policy:

Orders despatched by us are sent via the United Kingdom Royal Mail Post Office. Parcels are normally sent within two days of cleared funds yet this could be up to a week in busy periods. International deliveries over 2 kilos will be sent via Royal Mail Parcel Force.

It will normally take up to a week for orders, once dispatched, to be delivered to the USA or mainland Europe, less for the United Kingdom. Other destinations may take longer. If you are concerned about a delay to your order then please don’t hesitate to contact us so we can investigate.

For faster delivery or to arrange delivery via a courier please contact us.

Please be aware that if you place an order from outside of the United Kingdom you may be liable for import duties and taxes and any additional cost will have to be borne by you. We have no control over customs duties and they vary from country to country. If you are unsure about how these will affect you then you should contact your local customs office for clarification.

Returns Policy:

At Astrocrystals we want all of our customers to be completely satisfied with their purchases, so much so that you’d want to come back time and time again.

Any item bought from Astrocrystals can be returned within 7 days of receipt without any reason given and we will refund the purchase price less shipping and handling costs. We would appreciate it if you could tell us why so that we can improve our service to you.

If you are not satisfied that we have described the item accurately, we will refund the entire purchase cost of that item.

If the item is damaged in transit you should contact us within 24 hours of receipt.

No refund can be given if goods are returned more than 10 days after the invoice date.

When returning an item we recommend that you send it via insured postage such as recorded delivery and obtain proof of purchase as you are responsible for the item until it reaches us.

If you are at all unsure about any aspects of your purchase then please contact us, we are here to help and want to be able to resolve any issues you may have with either us or our products.